Shipping Information: mattress frames, Airlay mattress mattresses, Otis mattress mattresses and most covers and accessories are shipped out on consecutive business day via UPS Ground with pursuit. Wolf complete futons ar created to order and shipped via UPS Ground in concerning one week. Our contact information By email: info@shop4futons.com By phone: 877-672-8982 (M-F between 9 a.m. and 6 p.m. EST).